FAQ
Frequently Asked Questions
Do you ship out of the country?
Yes! We ship both in the USA and internationally. As stated on our site, we provide free shipping in the USA only. All international shipping will require you to pay shipping costs.
What is the difference between a Basic and a Custom?
All of our basic designs are manufactured here in the USA. All of our custom designs are hand made. All of our designs both basic and custom, are hand stoned in house.
Do you have a physical location (brick and mortar)?
We do NOT currently have a Brick and Mortar location, however we do sell direct to consumer at clubs around the world and through our numerous monthly pop up shops. Be sure to sign up for our email list to stay up to date with when and where you can find us in person.
Do you offer refunds?
Unfortunately, we do not provide refunds of any sort. We do however stand by our product and offer a 100% guarantee on all of our outfits (excludes fishnet, dresses and accessories). This means that if a stone comes off or a repair is needed, we will fix your outfit for free for the life of the outfit for the original purchaser only. You will be responsible for getting the outfit back to us which may cause you to have to pay for shipping, however we will do the same in return once your outfit is fixed.
How do I wash my outfit?'
Although some have had success with machine washing their outfits, we do NOT recommend machine washing nor drying. We recommend hand washing with a mild soap and air drying. Please do NOT leave your outfits soaking in water this will loosen the glue. Machine drying will reheat and liquify the glue which could cause the stones to slide and for the outfit to stick together. We also do NOT recommend dry cleaning, the chemicals used to dry clean are too harsh and can cause damage and staining to the stones, glue and fabric.
Do you sell wholesale?
No!
My outfit has a smell. What is that?
The glue. The glue smells horrible to some. If the smell bothers you, take your outfit out of the package and let it sit in a well ventilated area so that the smell can subside. We try to get your outfits out to you as quickly as possible which means that if there isn't one already made, we may make it fresh and ship it directly after. This can cause a stronger glue odor as the outfit would not have had time to air out the smell.
Why can't I use the washing machine to wash my outfit?
The stones/crystals get knocked around too roughly in the wash cycle. an alternative to this if you absolutely must use the washing machine (which we do NOT recommend) would be to turn the outfit inside out and place inside of a delicate washing bag. Make sure that you do not put any other hard or heavy objects in the same cycle to prevent bumping. Again we do NOT recommend you washing in the machine, the soak portion of the cycle can destroy your outfit. Also if we detect that you have machine washed your outfit, we will NOT replace or restore it.
Why do you suggest we use mild detergent?
Detergents such as fabric softener and bleach have harsh chemicals that can lift or strip the glue entirely. So we recommend refraining from using fabric softener, bleach and any other harsh detergents, we recommend you using a mild soap.
What water temperature should I wash on?
Whether hand washing or machine washing (which we do NOT recommend) it is best to wash with/on cold water. Hot water and some warm water may reheat the adhesive and cause sliding or stones/crystals to fall off.
Can I dry my outfit in the dryer?
It's a no for me dawg! We recommend that you let your outfit air dry. Drying the outfit in a dryer will reheat the glue/adhesive and cause it to not only slide or fall off, but also make the outfit sticky which will cause damage to not only the outfit but any other items you have in the dryer with it. They will all be stuck together and have glue on them.